Business Tip – Be Selective

Just a kind reminder that not every website, every gadget, every everything needs to do or be everything to everyone.

This is true for small businesses as well.

It is difficult to say no to potential work.

I hope I give my clients the high level of quality and focus that they deserve by being selective of the projects I take on.

There are many things I can do, oftenwith ease. However it isn’t good to offer carte blanche services. It is difficult to say no, mostly because in the past I couldn’t easily say, “I don’t do this, but let me connect you with another who does.”

I’m not looking to recreate services that exist already, such as LinkedIn, but I plan to compile a list of people, websites, and businesses that I feel confident recommending. When it is completed, this list will be found under the Resources tab at the top.

I look forward to working with you.

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In the Spotlight: A Nonprofit Organization

I work with a wide range of clients, while each is unique, they all need help integrating technology. This series hopes to spotlight a few and step you through how I work with them.

The first organization in the spotlight is a nonprofit organization. I enjoy working with nonprofits as I find their resource constraints (of people and budget) to be a challenge that aids me in thinking of the most effective solution for all of my clients, regardless of their available budget.

Five years ago I created their first website and didn’t work with them to create a longterm plan.

Why? I welcomed the work but didn’t quite know how to bridge that gap between the quick thing I was doing for them and the services I really wanted to offer.

Yes, I could have easily updated their site three years ago as I figured out my business. However as is often the case, status quo won. The site works and is easy for me to maintain even though it looks dated.

Launching this spotlight series has nudged me to finally update their site and to provide assistance on how to incorporate various technologies into their organization.

Every few weeks I will update the status of this project and will include guidance worksheets for various phases. These will be free and also available through the resources tab in the navigation above.

Organization – Hungarian Studies Association
Website – www.hungarianstudies.info
Project Goal – update website to look modern, provide simple interface to make updates, and potentially incorporate social media to provide more benefits to the membership.

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Recent Tech Stories of Interest

I read a great many things during the day. I thought it would be fun to occasionally share some of the interesting sites I find, and some technology-related news stories that made me pause long enough to read them all the way through.

Seth Goldin’s email checklist — it’s a list of good things to keep in mind before you hit send.

Appointment Slots in Google as soon as I get a chance to work with this new feature, I hope to turn it on for clients. I’m not yet sure how I’ll use it, but we’ll see.

Fake anti-virus scams are still happening. If you aren’t sure if a site/link should be trusted, feel free to contact me and send me the link. My tutorials in the Info and Tech Literacy series will show ways to work through an unknown site.

Hacking Epidemic: No Joke, Lock Down Your Gmail Now
A friend had her Yahoo account compromised on Monday. Her elderly Aunt wired money before she could contact her and let her know it wasn’t true. I had a flurried email exchange with my mother so that she wouldn’t also try to send money to help out. I assured her that said friend was definitely okay and that emailing her to see if everything was all right wouldn’t really help much. I’m working with my friend to help repair the damage and prevent future occurrences. I hope to get this literacy series together soon!

To end with something completely different and hopefully upbeat: as I work on my garden, I have found this new site plant lust to provide a super simple way to find information about plants.

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Introducing: Information & Technology Literacy Series

Maybe you have IT at work and they take care of what you need to know there.

Perhaps you want to know how to assess the search results Google returned to find a trustworthy link to click.

Maybe the kid who has been helping out everyone on the block is going away to school this fall.

Perhaps you keep hearing https is more secure.

Maybe you feel that you jumped straight into the deep end and while your head’s above water you would like to know a bit more so you could swim.

Perhaps you don’t know what the cloud is.

Don’t worry, you are not alone.

There are many misperceptions about basic technologies. Problems that could be prevented with awareness. There is no digital divide between texters and boomers, both sides need to understand the building blocks.

I do not believe you need a formal degree or traditional education to be literate in technology.

But I do believe that to productively, intelligently, securely, and happily make it through today’s digital landscape there are some things that are useful to understand.

In the coming weeks I’ll step through topics to help you gain confidence in this technology connected world. I will draw on topics that are current in the news. If there is a topic you think I should cover, please contact me.

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Explaining through example

To assist me in highlighting how PennyWise can assist you, over the next few weeks I plan to write about the services I am providing for two clients.

One is a small nonprofit that needs to update its website and foster new membership, possibly by taking advantage of the power of social media.

The second is my crafts business, little acorn creations. This is a new business that needs guidance for all its technological needs.

I plan to write about how I figure out what is needed, how I break a larger project into manageable parts, and the steps utilized when choosing technology.

I will also release worksheets and other resources to assist you when encountering similar situations.

Note to clients and blog readers: I will be unavailable to reply to email and voicemail from Tuesday evening through Thursday night. I will have limited phone and email access on Friday. The next post will be Tuesday June 14. Thank you.

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Book Review – #Socialmedia Nonprofit Tweet Book01

I read a lot of books, some to help me understand the businesses I work with, some to give me ideas of ways to teach new technologies, some to learn more about business, and some for fun. When I think a book will be interesting to my clients, I will post my review here. The following review first appeared at both Goodreads and PenguinGirl.

# Socialmedia Nonprofit Tweet Book01: 140 Bite-Sized Ideas for Nonprofit Social Media Engagement# Socialmedia Nonprofit Tweet Book01: 140 Bite-Sized Ideas for Nonprofit Social Media Engagement
by Janet Fouts
My rating: 4 of 5 stars

At only 112 pages, is there room for substance? Yes.
Does it remind me of a powerpoint deck? Yes, but not necessarily in a bad way.
Is it full of buzz words or does it only include ideas for the specific social media technology of Twitter? No.
Is it a book I would recommend to those looking to quickly gain a firmer grasp of what social media can do for their organization regardless of tax status? Yes.

In #Socialmedia Nonprofit Tweet Book01: 140 Bite-Sized Ideas for Nonprofit Social Media Engagement, Fouts has curated a simple book of ideas (the point of the publisher) to help nonprofits leverage social media and be able to do things that previously they only dreamed of due to organization staff size and budget. Each page is crisp and clear and doesn’t overburden the reader with irrelevant text, graphs, or case studies. The ideas were crowd sourced by 28 twitterati and the book went from start to finish in 3 weeks!

Fouts has edited and organized the ideas into ten groups ranging from "what can it do for my organization" to "managing volunteers" to "efficiency". I found that most ideas in each group are connected with and build upon those around it. I didn’t find any extraneous, or overly jargon & buzz-word filled. For example, ideas 1-7 (the benefit of connecting and fostering community) combine and result in idea 8, to create a centralized resource for volunteers and all donor types to locate information.

Further ideas remind the reader that the president of the organization does not have to be the one utilizing the social media on a day-to-day basis. But that it’s useful for growth for the board/head to understand that social media is a tool and not just a toy for bored texting teens.

What I appreciated the most was the reminder that to do social media effectively it is a time commitment and that you don’t need to be in every channel just because it is there (ahem, a lesson I need to learn, even if I claim it is for client research).

This is a useful and well edited selection of ideas on social media for nonprofits and I think many organizations could find it helpful. it is available for e-readers and in print form.

disclaimer/note: I advise several small non-profits for various technology matters. I am not specifically a social media consultant though I offer what guidance I can. Social media has been background chatter for them over the past few years but we have not yet found a way to effectively leverage it for them. This book will definitely help me to communicate the whys and hows and hopefully develop a roadmap we will use. I look forward to seeing where they go.

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How do I …?

What websites can you trust to learn the basics of technology? How can you start to gain comfort, fluency, and literacy for today’s digitally driven world?

Following are two sites I like for help with tech support. When specific techniques are explained, please be aware that there are sometimes differences on how to do things on a PC versus a Mac. If you can find a how to for one and you have the other, please ask me and I’ll see what I can find to help you out.

There are many other sites out on the web. Are the ones I did not mention all bad? No. I just do not want to overwhelm and want to try to keep these posts short and manageable.

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Five Tips for Thursday: Prepare for a software upgrade

Preparing for a software upgrade can be overwhelming but doesn’t need to be.

Today I’ll share five ways to prepare for a new version that might look and act differently so you don’t waste time feature hunting and so risk to your work/data/information is minimized.

  1. Make a backup copy of the important files. You are doing this anyway, right? (Stay tuned for a future tip/tutorial on file maintenance)
  2. Locate any licensing information and if you can, the original installation materials. The license information may be a sticker on a CD/DVD, an email, or you may need to look into the software to find it. You don’t always need to original installation materials, but if something goes wrong and you want to revert back, knowing where this is now will help.
  3. Read about the changes, there should be information on the company’s website and depending how big the software/changes are you might find articles about it in trade magazines or online publications. Hopefully someone provides a summary of “what’s new” to help you prepare.
  4. If available, try a demo. Many demos let you install parallel to your current installation. Unsure or nervous? Ask me or contact the manufacturer.
  5. If you are really nervous and there isn’t a hard deadline to switch, wait. Search the internet, or ask me to see if others are upgrading and if they experience difficulties. The company may have a user forum, you don’t have to participate, but it can be a valuable place to learn of what might go wrong during an update. (Stay tuned for ways to work out the trustworthiness of an online forum.)

I hope these five tips help your next software upgrade be a pain-free experience!

If you have something you’d like to see offered as a tip or tutorial, please ask.

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four signs you should be my client

If you read through these and think “Hmm.. that sounds like me”, then please contact me to see how I can help.

  1. You want to understand why and how you should adopt a technology for your small business or non-profit, not just because it’s the buzz word of the week.
  2. You can make a fancy spreadsheet at work but you don’t know the basics of how to maintain the computer at home, and would like to learn.
  3. Your website was launched about a decade ago and you want it to be more modern and easier to update.
  4. You have lots of stuff on your hard drive and in your inbox and you want a better way to deal with all of it.

Interested? Please contact me.

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Seven Tips for Passwords

There are the best-practice gurus say you must use, then there is real life.

In this post, I hope to provide some guidance so that you can decide what makes the most sense for you.

  1. Keep email and bank account passwords different and unique from other passwords. Do I really want my bank account, web-based email, and amazon account to share the same password? If one account was compromised, it could be easy for others to be also.

    That doesn’t mean that every single account has to have a separate highly unique password. Have you counted up the number of passwords you need to get through your day? I think you should have at least four different ones — bank, email, and two others that you rotate among your other needs. If you want more — please, go for it, but at the very least, four. I have ten I juggle for personal use.

    These passwords should contain a mix of at least eight mixed case letters, numbers, and symbols.

  2. Should software manage your passwords? Many applications exist that let you auto-generate passwords and just copy and paste them into the many websites you encounter throughout the day. I’m still on the fence weighing the benefit when compared to the password risk if the rest of these guidelines are followed. Feel free to persuade me otherwise.

  3. If you make thematic choices for your passwords, you will create something you can more easily remember without resorting to post-it notes on the monitor. Furthermore, if you keep a piece of paper with your passwords (yes, I write down prompts for mine), don’t make the password and account pairings obvious.

    Using apples as a theme, three passwords could be:

    1. gr3enApp73S
    2. ApP1epiE#1
    3. C&yaPP1es

    Do you remember playing with a calculator and having it spell words? You can go further today and use the semi-randomness in what is known as Leet to make number or symbol substitutions for characters that are somewhat meaningful for you.

    Please try not to put dates disguised as number strings at the start or end of your password. Just take my word on it that makes it easier to hack. pwcllc0505 is not a good password, pwco5L1C05 is better.

  4. Change the default password. The router from your internet provider probably shipped with a default username and password, most likely admin and admin. It is possible to change both, at least on all the routers I’ve encountered. Please never leave the password as password! Don’t worry, there is a way to do a hard-reset to put it back to the manufacturer’s default. Self-hosted WordPress added the option to change the initial administrative username with version 3.0. If you have been upgrading since before this release and need assistance changing out your old admin account, please do not hesitate to contact me.

  5. Change your passwords more than once a decade. When was the last time you changed your Amazon password? I think you should change your passwords at least every six months, or at least rotate the innards of them around if you don’t want to change them completely. Why? Given the rapid changes in technology and daily emergence of potential threats, it should at the very least be an annual change.

  6. Change your passwords if you lose your smart phone

    or suffer a computer virus attack. I don’t think it should be a mere rotation. Make them different. It will be annoying for a bit, but it will help you out in the long run.

  7. If you use any application (other than taxes) that requires you to log in with your social security number please think long and hard if you must use that online service. I didn’t manage my 401K online until they introduced user names.

some additional reading:

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  • Twitter Updates

    • Digital Credibility and Phishing, Part I – Domain Names goo.gl/fb/NK1J6 1 day ago
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    • this week's two min tech tip could easily be 2 hours! editing down to smaller chunks, this will take several weeks to cover. #amteaching 2 days ago